Cross Hotel Kyoto

Staff were extremely helpful and welcoming from the moment we walked through the door. The most amazing and comfortable hotel I have ever stayed in. Overall beautiful aesthetics combining traditional Japanese with contemporary - the spacious foyer complete with comfy chairs overlooking a stream and raked sand garden with complimentary coffee and bottled water. The room had the most amazing contemporary Japanese style bathroom and was impeccable throughout - I could not fault it. The most comfortable bed I have ever slept on. Slippers and PJ's provided. I never use hotel shampoo etc however this time I did as it was of a high quality and they even provided bath salts for the extra deep luxurious bath tub. The restaurant served up the most extensive breakfast I have ever seen including Wagu steak and everything else imaginable through to Tiramisu. The only thing I didn't like was having to leave. I will definitely be back and would thoroughly recommend this hotel.

everything was amazing! my husband is an architect and after travelling for almost a month in Japan we stayed in a lot of hotels. He was always commenting on what the hotels could have done better. But as soon as we checked into the cross we could both tell thus one was different. The superior room was quite big, amazing finishes both in the room and the rest of the hotel. lit is one groovy hotel in a fantastic position with fantastic art on the walls, layback music in the restaurant. All of the staff where amazing. the concierge staff were outstanding! from helping us to get tickets before we got there to a temple that had a particularly onerous reservation system, helping my husband get an urgent on the spot dental appointment to helping us send our luggage onto Tokyo via the courier system! the cross hotel is a class act anyway you look at it. special thanks to Haruna and the rest of the concierge staff - you guys are amazing!!! if we come back to Kyoto, I won’t be agonising on where to stay. I’m going straight back to the cross hotel! oh I forgot to mention that the breakfast was awesome!

Very efficient checkin/checkout process.Friendly,gracious front desk staff. Great beds,small but comfortable room.Black -out curtains. My room window was locked shut but they kindly unlocked it at my request-so I could breathe fresh air while sleeping. The decor of the hotel is elegant and sophisticated,including stunning red lacquer elevator doors.Art work on the walls.Corridors and carpets were the best I've seen in a hotel of this level. Very good wifi coverage .Hotel restaurant appears to be open at breakfast only-during the period I stayed there.

The staff are incredibly nice and helpful and our room was very clean and well-designed since we were 3 people to 1 room. We didn't feel too cramped and there were places to put most of our bags (we got creative for the smaller bags). However, the standout is the bathroom. The toilet is in a separate room with a small sink and the main bathroom is spacious, with a shower and soaking tub in one section (with a door that sealed very well) and the sink in another part. This made getting ready in the morning much easier. Also, we stayed in 3 different hotels during our 2-week trip to Japan and Cross Hotel's bathroom was by far the largest and nicest. They also offer various supplies should you need them, but since they are environmentally-conscious, they made them available in the lobby only if needed and this prevents unnecessary waste. Finally, the free coffee and tea in the lobby was a nice touch, especially since it's hard to find places for breakfast that open before 9 or 10am in Japan and I need coffee well before that to function. Again, The Cross Hotel was the only hotel of the 3 that we stayed in that provided this amenity. Location was also great...there are several shrines within a 20-30 minute walk.

The location of the hotel is awesome because you can walk to restaurants and shopping mall. While you can expect noise in the city, there was loud music coming from an adjacent club on a Saturday night. Breakfast was excellent as you have lots of choices. The restaurant provides nice views of the street. This property as well has to bar service at night as the restaurant is only open for breakfast. Then only for dinner on Saturdays. However, plenty of restaurants around this location. The room was a good size even with a king size bed. The tv cannot access Netflix or You Tube. BBC as the only English Channel. Staff was professional and accommodating.