Cross Hotel Kyoto

This is our second time staying at Cross Hotel Kyoto since we enjoyed our previous day immensely. The hotel is centrally located within walking distance to 3 subways stations and bus stops, multiple food options, full range of shopping. Pontocho Alley, Nishiki market and Gion district are very close. There was some confusion regarding our rooms during our stay, but front office manager Mr. Rui Ogata-San was so kind and accommodating. He and his staff were so thoughtful and supportive to make sure our room was clean and comfortable. During check-in, I witnessed a very rude guest making demands and raising his voice asking for unreasonable requests such as switching his room for less pay and asking for the “rules to be changed”. Mr. Rui Ogata-San and his staff were extremely patient, listened to his (unfounded) complaints, and handled his poor behavior extremely well. The room was clean, spacious. We opted for a room with the view, with the view of the Kamo river and mountain. The breakfast had fresh western and Japanese options. We will definitely stay here again, as this was our favorite hotel of our two weeks stay in Japan!

Staff were extremely helpful and welcoming from the moment we walked through the door. The most amazing and comfortable hotel I have ever stayed in. Overall beautiful aesthetics combining traditional Japanese with contemporary - the spacious foyer complete with comfy chairs overlooking a stream and raked sand garden with complimentary coffee and bottled water. The room had the most amazing contemporary Japanese style bathroom and was impeccable throughout - I could not fault it. The most comfortable bed I have ever slept on. Slippers and PJ's provided. I never use hotel shampoo etc however this time I did as it was of a high quality and they even provided bath salts for the extra deep luxurious bath tub. The restaurant served up the most extensive breakfast I have ever seen including Wagu steak and everything else imaginable through to Tiramisu. The only thing I didn't like was having to leave. I will definitely be back and would thoroughly recommend this hotel.

1 staff are 1oo% amazing. Attentive, gracious, eager not just willing to help. 2 Room. Space, cleanliness, comfort, quiet. 3 Location. Wow! The natural beauty you created with a garden views through glass walls in your lounge area made us feel we were in the country not the heart of a city; coffee in the lounge all day was superb, a real morning treat to sit while enjoying the garden; canal lined w cherry trees next door, River two bocks over, walking distance to so much including really fun eateries. Thank you for such a pleasant stay.

Very central location, right in the middle of an area of bars and restaurants and a short walk to old town Kyoto. It was a great base for exploring the city. The room was clean and modern. Beds were comfortable and the shower was powerful. I would stay here again.

Cross Hotel is a spectacular building, located very close to the hustle and bustle of central Kyoto. Despite the location we experienced a quiet and relaxing stay here. The breakfast was fantastic with Western and Asian options. The staff were so friendly and helpful - it was disappointing to see some tourists not reciprocating this back. The room was slightly small but unless you’re planning on travelling to Japan to then spend most of your time in your room, this shouldn’t be an issue. The hotel was spotless, highly recommend.